Hotel Management

We manage hotels, rentals and bnb properties.

Through Hotel Management Services, COMPASS provide management solutions for any owner or investor of properties that are appropriate for touristic use. Our primary targets are growth, modernization and improvement of every touristic corporation. Knowledge, experience, integrity and professionalism are factors that we are proud of. COMPASS meets the demands of every owner by creating a suitable vision for his property and, at the same time, by setting difficult goals to achieve. COMPASS Hotel Management Services provide a luxury and pleasant experience for tourists and modern management tools for the owner.

Hotel Management Services provide to your investment:

​a) Holistic hotel management plan: Through the design and implementation of a tailormade service plan according to the needs and style of each business, COMPASS guarantees the success of your unit.

b)  Business plan: The qualified executives of COMPASS, with their experience in the competitive and constantly evolving tourism industry, can design the business model of your unit with clear steps to achieve the profitability of your property.

c) Market position assessment and repositioning: Starting with the market research of the area, we evaluate the position of your accommodation and propose solutions aimed at strengthening or/and dynamically repositioning your property on the map.

d) Ground up/renovations: Responding to the needs of property owners and investors, we provide consulting and solutions for properties under construction or renovation with high functional and aesthetic solutions.

​

• Increase Profitability: By following the specialized sales strategies and through the constant monitoring of income and expenses, we ensure the increase of profitability of your business.
• Cost Reduction: Having a deep understanding of the needs and operational aspects of modern tourism units, we implement innovative strategies that lead to a reduction in operating costs.
• Strengthening identity: COMPASS knows how to help you communicate the philosophy of your hotel to the public, through the creation of a unique corporate identity that is reflected in the client’s mind.
• Increase brand recognition: Through the marketing strategies we implement and the subsequent increase in brand awareness, a strong brand name is created for your hotel.
• Achieving high quality and customer satisfaction: COMPASS’s executives operate with the aim of development, modernization and improvement of any tourist business. Our goal is to create high quality services and turn them into high customer satisfaction rates.

• Dynamic Sales: Following international trends and developments, we dynamically adapt the sales strategy to maximize revenue.
• Yield & Revenue Management: COMPASS’s executives, with their knowledge and experience in sales, specialize in Yield and Revenue Management.
• Creation of annual price lists: We design your property’s price lists on an annual basis, by evaluating market trends and according to sales goals.
• Market analysis: Through the analysis of your business’s competition and the tourism market, we manage to create the necessary strategies that will bring maximum profits to your unit.
• Creation of booking policies and terms: We design the most appropriate payment and cancellation policies that meet the financial goals and data of your accommodation.
• Conclusion of agreements with travel agencies: We create strategic collaborations with travel agents, aiming to expand the clientele, strengthen offline bookings and the extroversion of your hotel.
• Specialization in OTAs and presence on distribution channels: COMPASS’s executives, with many years of experience in online sales, undertake your online sales on distribution channels, as well as the management and automation of the respective
  extranets.
• Specialized offers and promotional activities for target groups: We implement special sales strategies to achieve high occupancy and revenue both for seasonal accommodations and city hotels.
• After sales: Knowing the importance of a loyal clientele, we are committed to providing excellent after-sales services, ensuring repeat customers and direct bookings to your accommodation.
• Customer service 24/7: Staying true to providing high-quality services, we ensure that timely and effective support is provided both to existing and potential visitors.

• Annual marketing plan: COMPASS formulates your hotel’s annual marketing strategy, reaching more visitors and transforming promotional actions into bookings.
• Advertising: We create promotional activities both digital and printed, aiming to make your hotel visible and established in the center of the tourism map of the area where you operate.
• Corporate identity creation: We undertake the creation of a distinctive corporate identity for your business, taking into account the philosophy and special characteristics of your property.
• Strategies for repositioning in the market: Through our experience in hotel marketing, we contribute to the repositioning of your accommodation in the market by highlighting it as an attractive accommodation destination.
• Website design and/or reconstruction: We highlight the special features of your hotel, converting potential customer visits into bookings.
• Social media management: COMPASS, knows how to increase visibility, attract new customers, and generate engagement with more followers through the promotion of your accommodation on social networks.
• Social media marketing: Following closely the trends and developments in the field of social media marketing, we ensure the positive recognition of your property.
• Professional photography/videography of the hotel: We guarantee that the digital promotion of your hotel is carried out by professional photographers, capturing the facilities and services of your property in the most tasteful way.
• SEO: We implement SEO strategies to display the property in high positions in search engines, increasing your page’s traffic and strengthening its reputation and online promotion.
• Market research and analysis: We analyze the practices of other units in the market and determine the appropriate strategies that will distinguish your hotel from the competition.
• Participation in international exhibitions: With many years of experience in the field of tourism, we promote participation in international tourism exhibitions, aiming to expand extroversion, conclude strategic collaborations, and diversify the clientele of your property.

• Yearly revenue forecasts: We undertake the monitoring and updating of the owners and investors regarding the revenue forecasts for the year by presenting weekly reports on the expected income from room sales as well as the income from other departments.
• Revenue-expenditure management: Having full picture of your property’s incomeexpenditure, we are able to provide consultative solutions to reduce operating costs and increase profitability.
• Profitability forecast: Following the strategies that have been set to increase revenue, we shape the reports that are required, so that you have a complete picture of the profit margin of your business.

• Organization of Reception Department operations: We prepare the operating plan for the reception department, ensuring the smooth operation of the division and the provision of offering advanced services.
• Organization of Reservation Department operations: We take over the management of bookings and sales, as well as the training of your reservation department manager.
• Organization of Housekeeping Department operations: We provide solutions for the organization of the housekeeping department, so that high customer satisfaction is achieved in the sector of cleanliness. Concurrently we manage to reduce the
  department’s costs.
• Organization of Food & Beverage Department operation: COMPASS provides advisory services for the establishment, organization and management of the operating expenses of the Food and Beverage department of your hotel, while at the same time
  guaranteeing the provision of quality services.
• Reducing the operating costs of individual departments: Recognizing the challenges emerging for hoteliers, COMPASS is implementing a service plan aimed at reducing expenses and increasing the productivity and efficiency of your hotel’s
  departments.
• Creation of operating guidelines: Guided by our dedication to the impeccable operation of your accommodation, we draft guides with clear responsibilities, instructions, advice, and goals for each department.
• Technical Equipment Control: Our executives ensure the quality, safety, and sustainability of your property through consulting and checking your technical equipment.
• Compliance with national standards: We monitor the procedures between hotels and the relevant authorities (EOT, Hotel Chamber, Ministry of Tourism, etc.).
• Extranet Management: We undertake the management and automation of your extranets to optimize the use of services and opportunities offered.
• Management of PMS: We manage and train the personnel of your hotel to make them efficient users of your PMS and minimize mistakes.
• Distribution channels: We promote the arrangement with distribution channels with the aim of increasing the visibility and recognition of the business.
• Energy Solutions: Our staff provides “green development” solutions to reduce the ecological footprint of your hotel, reduce energy costs, and create an ecological identity for your business.
• Digital Transformation Solutions: We implement digitization and automation changes in your hotel, aiming to reduce bureaucracy, enhance efficiency, and create a culture aligned with the requirements of the times.

• Personnel Training and Support: We perform thematic training of staff to ensure the quality and consistency of the services provided in your hotel.
• Organizing Educational Seminars: We organize educational seminars to further enhance the capabilities of your personnel.
• On-the-job Training: We visit your premises and interact with your personnel offering consulting and productivity assessment in order to ensure the maintenance of unparalleled consistency in the operation of each department of your hotel.
• Operational Guides for personnel: We create written instructions for staff members regarding the responsibilities of each position, as well as detailed guidelines for operational procedures to be followed, the code of ethics and professional behavior, etc.